Bdm into the waves4/3/2023 ![]() ![]() Using our Microsoft Digital Contact Center Platform, Baylor Scott & White is streamlining patient communications through a combination of personalized self-service and an AI-driven contact center. Baylor Scott & White-the largest not-for-profit healthcare system in Texas and one of the largest in the United States-is a leader in overall patient experience in the United States. One way they’re meeting this challenge is through personalized omnichannel services. Healthcare organizations today are being evaluated on their ability to deliver preventative services and improve overall health outcomes for the communities they serve. ![]() ![]() Customer service | Baylor Scott & White brings a new level of patient experiences to healthcare Learn how Eika is creating new customer experiences with AI and automation capabilities in Dynamics 365. Learn how new AI and automation capabilities in Dynamics 365 are helping Eika’s sales and marketing teams seamlessly collaborate on campaigns to provide a personalized customer experience. It is also focused on being a driving force for sustainability and has launched an initiative to provide loans to businesses that are installing sustainable solutions. Sales and marketing | Financial services provider Eika orchestrates personalized campaigns to fund sustainable businesses across NorwayĮika, one of the largest financial services providers in Norway, is an alliance of 53 independent banks supporting two Norwegian dialects. Learn about new capabilities in the 2022 release wave 2 across Microsoft Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Insights, and Viva Sales. Learn how Teleperformance, a global business process outsourcing and customer experience service provider, eliminated the administrative burden of manual data entry to give sellers more time to focus on selling. Your sales team can now automatically capture, access, and register customer data into any customer relationship management (CRM) system, including Dynamics 365 and Salesforce. We recently announced the general availability of Microsoft Viva Sales, a seller experience that enriches Microsoft 365 applications and Microsoft Teams with seller workflows. Sales | How Teleperformance boosts its sellers’ effectiveness with Viva Sales Learn how Dynamics 365 and Microsoft Power Platform help reduce costs and complexity. Watch the video below to learn how-even in times of uncertainty and disruption- Dynamics 365 and Microsoft Power Platform help reduce costs and complexity while empowering teams to focus on superior customer experiences and operational excellence. The 2022 release wave 2 unlocks durable growth by unifying business data, relationships, and workflows with a single, cohesive business cloud. You’ll hear a common theme across these videos: do more with less by becoming more agile and efficient with Dynamics 365 and Microsoft Power Platform. Do more with less to empower growth and agility Find out what’s new for Dynamics 365 and Microsoft Power Platform in this introduction from Charles Lamanna. To get started, watch the overview below of some of the highlights from the 2022 release wave 2. As introduced in the special Business Applications release launch session at Microsoft Ignite, each video showcases how real-world organizations are taking full advantage of the new capabilities to achieve new levels of efficiency, cross-functional engagement, and breakthrough customer experiences. To help you quickly get up to speed on highlights from this release wave, as well as provide context into what’s possible, we’ve created a set of demo videos dedicated to key areas of business. Dynamics 365 and Microsoft Power Platform help strengthen your technology ecosystem by seamlessly providing visibility into every area of your business, empowering employees to focus on what they do best, and enabling your teams to create world-class customer experiences. We are committed to continually innovate and help your business grow, no matter what challenges or headwinds you face. This release wave is a big one, and it comes at a critical time for many organizations. This is our second release wave of the year and it includes hundreds of new capabilities and features. In October, we launched the Microsoft Dynamics 365 and Microsoft Power Platform 2022 release wave 2. ![]()
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